Communication between client and investigator

As a private investigator, Armfield Investigations is in a unique position in today’s world of uncertainty.  We are seriously viewed by most potential clients to be part secret agent, part psychologist and part attorney (while we carry none of these  licenses or official titles).  Our clients seek not only our ability to help identify and provide them with important facts and/or help them solve sensitive problems, but also to share our own personal opinions regarding the situation they are dealing with.

We develop such a deep and personal communication with our client that at times, we find ourselves intertwined with the client’s particular dilemma.  We deal with very sensitive and sometimes illegal behaviors and are oftentimes presented with that most important of questions from our clients, “What would you do?”  We must be extremely diligent and calculated in our responses in such a way as to not appear to be offering legal or moral counseling.  While at the same time, we do not want to be unsympathetic to our client’s needs.

As much as it is important to generate the most accurate and complete facts to help a client with their problem, it is equally as important to remember that it is still “their” problem.  We have a legal, moral, and ethical responsibility to our clients to provide them with the best facts possible to allow them to make the most informed decision. Always remembering it is their decision to make.

A suitable response to that most sensitive of questions, “What would you do” should be well rehearsed and communicated to the client their initial objective, your findings, and all possible scenarios.  In the end the client will certainly appreciate the honesty and understand that they hired an investigator, not a therapist!  Remember, a person faced with uncertainty will typically trust those individuals closest to him/her including the person(s) responsible for getting the information to them.

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